Cancellations made at least 72 hours before the schedule lesson will be eligible for a full refund or schedulling at no additional cost.
Cancellations made less than 72 hours before the schedule lesson will not be eligible for a refund, however we may offer the option to reschedule depending on availability
In case of unforseen circunstances such us inclement weather or unsafe surf conditions we reverse the right to cancell lessons for the safety of out customers and instructors. In such case customers will be offered a full refund or the option to reschedule.
If you decide to cancel the tour more than 72 hours in advance of the departure we will refund 100% deposit.
We don’t refund any money in case of sickness during the trips. Refunds will be issued in the same original from of payment.
If a customer fails to show up for a schedules expedition without a minimum prior notice of 72 hours, they will lose their tour and will be charged the full deposit, no refund or reschedulling will be offered.
We kindly request that you notify us at least 72 hours in advance if you are unable to attend your scheduled lesson. This allows us to accommodate other customers who might be on a waiting list.
We use all means necessary to provide you with the safest experience possible. We are diligent about checking the latest weather reports and updates to remain well informed. However, we are out in wild nature, and if weather conditions do not cooperate, we may need to head back early.
Because we are dealing with nature, sometimes the waves are smaller or bigger than what forecast reported, as well as the wind direction and intensity could be not expected.
This LIABILITY WAIVER, SNORKEL, SCUBA DIVING & WHALE WATCHING is granted to ANIMALIA OCEAN EXCURSIONS, and their owners, managers, employees, subsidiaries, agents, and assigns (collectively, “the Company”).
LIABILITY WAIVER: As consideration for being permitted to ride aboard the boat, I hereby acknowledge and assume all risks, dangers, and hazards of boating that are associated with said whale watching, scuba diving, snorkeling or going in a boat. I acknowledge that I am physically fit to snorkel and I will not hold ANIMALIA OCEAN EXCURSIONS, responsible if I am injured as a result of heart problems, lung problems, or other illnesses or medical problems which occur while snorkeling, scuba diving or while a passenger on the boat used for a snorkeling, scuba diving trip or whale watching. I understand and acknowledge that said risks include without limitation risks associated with boarding and disembarking the boat, the motion and movement of the boat through unpredictable, and sometimes rough, seas with attendant rolling and pitching , decks, ladders, and other surface areas that may be wet or slippery, thus requiring me to keep one hand for myself and one for the boat to minimize the risk of injury; as well as risks associated with ocean water activities in which I may engage, including without limitation swimming, snorkeling, scuba diving, and other water sports; all of which may expose me to risks, dangers, and hazards while participating in this boat.
I will comply with all written or verbal safety or emergency instructions including but not limited to:
ANIMALIA OCEAN EXCURSIONS have made no representation to me, implied or otherwise, that they or their crew can or will perform safe rescues or render first aid. In the event I show signs of distress or call for aid, I would like assistance and will not hold ANIMALIA OCEAN EXCURSIONS, its crew, the boat, agents or passengers responsible for their actions in attempting the performance of a rescue or first aid.
I UNDERSTAND I HAVE A DUTY TO EXERCISE REASONABLE CARE FOR MY OWN SAFETY AND AGREE TO DO SO. I UNDERSTAND THAT ALL SNORKELING AND SCUBA DIVING DESTINATIONS ARE WEATHER PERMITTING.
By signing this form, I acknowledge that, prior to signing, I have completely read and understand this LIABILITY WAIVER, SNOREKEL AND WHALE WATCHING RELEASE and agree to be bound thereby.